Last Updated: 30-Nov-2025

Jameel Finance Egypt (“the Company”, “we”, “our”, or “us”) is committed to protecting your privacy and complying with Egyptian Personal Data Protection Law (Law No. 151 of 2020) and Financial Regulatory Authority (FRA) regulations. This Privacy Policy integrates all required compliance updates directly into the original content to ensure full legal alignment.

APP PRIVACY POLICY

Privacy is a fundamental right, and its protection is important to our organization. This privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you. We will obtain your explicit and prior consent before collecting or processing your personal data. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

Jameel Finance Egypt (“the Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you use the Jameel Finance Egypt mobile application (“the App”), and it explains your rights under applicable data protection laws. We have appointed a Data Protection Officer responsible for overseeing compliance with data protection laws.

You can contact the DPO at: dpo@jameelfinance.com.eg

This policy sets out the requirements all those in scope must adhere to and comprises the internationally accepted data privacy principles. We use your personal data to provide and improve the service. By using the app, you agree to the collection and use of information in accordance with this privacy policy.

SCOPE OF THE POLICY:

The Policy will cover all application users across the world; however, if relevant national laws conflict or have stricter requirements, they may override this policy.

TYPES OF DATA COLLECTED

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you and provide access to our services. Personally identifiable information may include, but is not limited to:

• Email address
• First name, surname, and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City.
• Nationality
• Date of birth
• Personal photo
• Gender

USAGE DATA

• Usage data is collected automatically when using the app.
• Usage data may include information such as your device’s internet protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• When you access a service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and unique device identifiers.
• We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
• Information collected while using our application: To provide features of our application, we may collect, with your prior permission, information regarding your location.
• When you use some features of our application, such as editing your profile or using translation services, we will ask for your permission to access one or more of your device’s functions, such as the camera, photo gallery, and video or audio recording.
• We use this information to provide features of our services and to improve and customize our services. The information may be uploaded to the company’s servers and/or a service provider’s server, or it may be simply stored on your device.
• You can enable or disable access to this information at any time through your device settings.

USE OF YOUR PERSONAL DATA

We will only use your data for direct marketing purposes if you have provided separate and explicit consent.

The company may use personal data for the following purposes:

• To provide and maintain our service, including monitoring the usage of our service.
• To manage your account and to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.
• The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with Us through the Service.
• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile applications’ push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
• For promotional purposes.
• To manage your requests and to attend and manage your requests to us.
• We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
• We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, services, marketing, and your experience. We may share your personal information in the following situations:
• With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our service, for payment processing, or to contact you.
• For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy or other companies that we control or that are under common control with us.
• With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose your personal information for any other purpose with your consent.

RIGHTS OF DATA SUBJECTS

Under Data Protection Laws, Data Subjects have Rights they can contact at any time at the Data controller for:

• Request access to any personal data held about them by a data controller.
• Prevent, object, or restrict the processing of their personal data, e.g., for direct marketing purposes.
• Ask to have inaccurate personal data amended.
• Request information on the identity of the recipient or the categories of recipients if their personal data has been transmitted to third parties.
• Request their data to be deleted if the processing of such data has no legal basis, or if the legal basis no longer applies. The same applies if the purpose behind the data processing has lapsed or ceased to be applicable for other reasons. legal retention periods might override this right and must be closely monitored.

RETENTION OF YOUR PERSONAL DATA

• The company will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. Personal data will be retained for no longer than 5 years after the termination of your relationship with us unless a longer period is required by law.
• We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
• The company will also retain usage data for internal analysis purposes or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA :

• Any transfer of personal data outside Egypt will only occur after obtaining prior approval from the competent authority and ensuring adequate safeguards are in place.
• Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located.
• It means that this information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental authority where the data protection laws may differ from those of your authority.
• Your consent to this privacy policy, followed by your submission of such information, represents your agreement to that transfer.
• The company will take all steps that are reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

BUSINESS TRANSACTIONS:

We will use or process your data for the business transactions, and in addition, if the purpose is different then the data initially provided, we will provide notice before your personal data is transferred.

LAW ENFORCEMENT :

Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

OTHER LEGAL REQUIREMENTS

The Company may disclose your personal data in good faith in the belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of the company.
• Prevent or investigate wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

SECURITY OF YOUR PERSONAL DATA :

We adhere to FRA cybersecurity standards to ensure the confidentiality, integrity, and availability of your data.

The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

DETAILED INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA

The service providers we use may have access to your personal data. These third-party vendors collect, store, process, and transfer information about your activity on our service in accordance with their privacy policies.

ANALYTICS

We may use third-party service providers to monitor and analyze the use of our service.

EMAIL MARKETING

We may use your personal data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

CHILDREN’S PRIVACY :

• We do not knowingly collect data from individuals under 18 years of age, in compliance with Egyptian law.
• Our service does not address anyone under the age of 18 or any children considered children as per the country’s law. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. if we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

LINKS TO OTHER WEBSITES

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHANGES TO THIS PRIVACY POLICY

• We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
• We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective, and update the “last updated” date at the top of this privacy policy.
• You are advised to review this privacy policy periodically for any changes.
• Data Breach Notification: In the event of a data breach, we will notify the FRA and affected users within the legally required timeframe.
• User Warnings: We will periodically remind users not to share their personal data with untrusted parties, in compliance with FRA guidelines.